Re-thinking the title

I have been reading the book: The Research Journey, Introduction to Inquiry by Sharon E Rallis and Gretchen B Rossman (ISBN: 978-1-4625-0512-8 (pbk)).

Reading the book has encouraged me to re-think my project title. I decided to review some of the earlier reading and thinking I have done and some of the original concepts that I looked into. I remembered that I was initially interested in organisational behavior, organisational theory, organisational change, Sensemaking, Action Research, Grounded Theory, innovation, service, business systems, information technology, and Actor-Network Theory.

I need to refine and narrow my project scope but I do not want to throw out everything I wanted to use previously. So I have decided to start the conceptual plan with an overarching statement routed in the organisation and then move on to a statement that includes the word innovation and integrate this with the word service.

The combination – organisation – change – innovation – service seem to capture all of the concepts above and more.

Last night I came to the following:

An Actor-Network Theory and Sensemaking inquiry into organisational change: exploring service innovation in relation to postgraduate student enrolment in post 1992 higher education institutions.

Some possible research questions:

  1. How do postgraduate course recruits make decisions whether or not to enrol?
  2. What are the critical factors leading to successful enrolment?
  3. What are service innovations?
  4. What innovations contribute to successful achievement of enrolment targets?
  5. What impact do service innovations have on the organisation, the staff, the curriculum and other services and systems?
  6. When should innovations be implemented?
  7. Who determines the effectiveness of service innovations?
  8. How are service innovations developed and implemented?

A couple of possible research propositions:

  1. P1: postgraduate applicants are more likely to enrol is they have continuing dialogue with academic staff.
  2. P2: services supporting postgraduate recruits (ICT, documents, interviews etc. etc.) need to be clearly defined and transparent.
  3. P3: to be successful service innovations need to include: fees and finance, academic teams, support teams, academic policy, curriculum development, marketing, PR and ICT and other organisational areas.
[Book] The Research Journey

[Book] The Research Journey

Addiction by Design

I was looking for a particular book the other day on the Amazon website and cam across a book called Addiction by Design, Machine Gambling in Las Vegas by Natasha Dow Schüll. Schüll is associate professor in the Program in Science, Technology and Society at the Massachusetts Institute of Technology (MIT). The book concerns the recent and dramatic shift away from social forms of gambling played around roulette wheels and card tables to solitary gambling at electronic terminals. The book draws on research by Bruno Latour (ANT) as well as others involved with gambling research. The book is absolutely riveting! Schüll writes in a compulsive and even addictive style and almost every paragraph contains a jaw-dropping fact. Thoroughly recommended for anyone interested in ethnography or just how easy it is to manipulate people.

Addiction by Design

Addiction by Design

Issues to investigate

I was speaking to a colleague at work the other day about Actor-Network Theory and applying it to a work-based issue. I mentioned that ANT seems to invoke quite strong emotional responses in people sometimes for example I mentioned using ANT to another colleague who responded along the lines of “you don’t want to use ANT because it’s all about power”. This person seemed quite taken aback at the thought I would actually use ANT. This other colleague of mine said “of course ANT is about power!” I said I thought everything especially at work and in terms of project teams, innovation and technology is about power. This person recommended that I read a book called Kinds of Power by James Hillman (Doubleday, 1995).

Book cover, Kinds of Power, James Hillman

Kinds of Power, James Hillman

I’ve now got a copy of this book and have just started to read it. I’ll update on this in a later post, but the main thrust of the book is that business is the one factor that impacts on everyone’s life, more than religion, government, politics, etc. Hillman asks the question “What constitutes the power of business?” Related to this is Karl Weick’s Sensemaking and his views on how power shifts in groups depending on circumstances. Anyway, as I said more on this later…

After thinking through issues relating to the last two assignment essays, reading a lot of journal papers, reading a lot of related books and thinking through work based issues that could be used as possible areas for the research component I have identified a couple of possibilities.

Three issues have the level of complexity, organisational cross-dimensionality, levels of power structure, mess and opportunity for using a range of methods such as interviews, text analysis, video and images. There are issues in all three relating to the initial concept, the business case (quality of), budgets, contractor selection (tendering processes), project team selection and management, team dynamics and in ANT terms, Problematization, obligatory passage point (s a contact point to connect all the actors those involved in the network, Punctualization (blackboxing), Translation (making connections and relating things that were previously different – relating things in a socio-technical network – how ideas are turned into concrete thing like labs, or systems etc.), the Obligatory Passage Point, Network organization, power dynamics and the breakdown of network structures, user impact, acceptance and adoption and dissolution or degeneration into failure. All three of the potential projects contains heterogeneous elements that can be blackboxed or Punctualized.

What has become clear over time though are the potential ethical, operational and governance issues. For example, there are issues about confidentiality to consider. The three potential projects are all current, live projects that have a high degree of visibility in the university. There are likely to be political and management sensitivities surrounding all three. I believe this to be the greatest difficulty in carrying out a work-based project i.e. would the institution like to potentially have problems exposed to a wider audience and have thesis published on them? I foresee some difficulties here.

Holiday reading

Over Christmas and the New Year I will be reading the following papers and books:

  1. Power, Responsibility & Wisdom: Exploring the issues at the core of decision-making and leadership by Professor Bruce Lloyd.
  2. Actor-Network Theory and Information Systems Research by Arthur Tatnall and Anthony Gilding.
  3. Bad Management Theories are Destroying Good Management Practices by Sumantra Ghoshal.
  4. Nothing is Quite so Practical as a Good Theory by Andrew H. Van de Ven.
  5. Empirical Accounting Research Design for Ph.D. Students by William R. Kinney Jr.
  6. Organizational Psychology (3rd Ed) by Edgar Schein.
  7. Understanding Organizations by Charles Handy.
  8. The Seven-Day Weekend by Ricardo Semler.

Seven-Day Weekend, Ricardo Semler